My HP Envy 4512 no longer prints color from Word or Excel. Update driver didn't work

[david-1055]

My HP Envy 4512 no longer prints color from Word and Excel.  I tried to update the driver, but it said it was already updated.

[A_Gayathri]

Hi @david-1055 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 4512 printer is not printing color from Word or Excel despite updating the driver, there are a few more steps we can try to resolve this issue:

Check Printer Settings:

• Open the document you want to print in Word or Excel.
• Go to the File menu and select Print.
• In the print dialog box, make sure that the printer selected is your HP Envy 4512.
• Click on Printer Properties or Preferences (the wording may vary depending on your version of Windows).

Check Color Settings:

• Look for an option related to color printing or grayscale.
• Ensure that the setting is configured to print in color and not grayscale or black and white.

Clean Printer Cartridges:

• Sometimes, issues with color printing can be due to clogged or empty ink cartridges.
• Check the ink levels on your printer and replace any cartridges that are low or empty.
• Use the printer's software or control panel to clean the print heads to ensure clear color output.

Check Printer Connection:

• Ensure that your printer is properly connected to your computer and that there are no connectivity issues.
• Try printing a test page from the printer itself to check if it can print in color directly.

Reinstall Printer Driver:

• Since updating didn't resolve the issue, try uninstalling the printer driver completely:
  • Press Windows + X keys and select Device Manager.
  • Expand the Print queues category, right-click on your HP Envy 4512 printer, and select Uninstall device.
  • Disconnect the printer from your computer.
• Reconnect the printer and let Windows automatically reinstall the driver, or download the latest driver from the HP website and install it manually.

Check Application Settings:

• In Word or Excel, make sure that the document is not set to print in grayscale or black and white mode.
• Check the document's settings to ensure it is set to print in color if necessary.

Restart Your Computer and Printer:

• Sometimes, simply restarting both your computer and printer can resolve connectivity or software-related issues.

Refer to this document: HP ENVY 4512 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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