I run a prints business and have been using my HP Envy 5032 printer to print out my art prints. This printer was recommended to me to use for this type of work.
I use 250gsm card and I've never had a problem with it printing. My usual supply of card arrived faulty (a dint all the way through it) so I had to buy a different brand of card to use as I have orders due. The card I bought is still 250gsm but it will only print at the top. I've used some of the faulty card and that has printed perfectly.
I don't understand why it is doing this when they're both the exact same thickness. Any help would be appreciated as I am completely lost with what to do now.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".