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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
HP ENVY 7640 e-All-in-One Printer
Microsoft Windows 11

The internal power module has a green light but the screen is off and printer does not respond at all when power button is pressed. Any ideas for why the printer is not on?

1 REPLY 1
HP Recommended

Hi @DI-7640,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

The printer does not turn on or respond when you use the Power button or switch. All the lights are off, and there is no sound or movement from the printer.

Identify the power supply for your printer and refer to one of the following sections that matches it.

Printer with internal power supply

Internal power supply example

Printer with external power supply

External power supply example

Printer with battery power supply

Mobile printer with battery example

 

 

Click here for the remaining steps.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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