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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JPCW
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My HP Envy Photo 7855 does not recognize that 4x6 photo paper is in the tray. I've tried everything.

HP Recommended
HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

When I log in to the printer IP address and go to the Tray and Paper Mgt, the Photo tray says it is empty. As such it simply will not print.  This is the paper tray for the 4x6 photos. Otherwise, the printer is online, nothing hanging up in the background, prints documents fine, etc.

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Betty0610
HP Support Agent
HP Support Agent
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@JPCW

 

Welcome to the HP Support Community.

 

What is the brand of photo paper being used? Does this only happen with photos?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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