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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-20-2025 03:21 PM

HP Recommended

The printer is stuck on Validating...please wait after i replaced a cartridge with a genuine HP product.  I tried unplugging for 1 minute and plugging back in but this did not resolve the issue.

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1 REPLY 1

‎10-23-2025 03:23 AM

HP Recommended

Hi @PlsHelpHawaii,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for explaining the issue clearly. When your HP OfficeJet Pro 9135e gets stuck on “Validating… Please Wait” after installing a genuine cartridge, it usually means the printer is unable to complete the cartridge authentication process. This can happen due to firmware glitches, network interruptions, or Instant Ink/HP+ enrollment conflicts.

Steps to Fix It

1. Power Cycle the Printer

  • Keep the printer powered on.
  • Unplug the power cord from the back and from the wall.
  • Wait 60 seconds.
  • Plug it back in and turn it on.
  • Check if the validation completes.


2. Check Network Connection

  • HP+ and Instant Ink printers require an active internet connection for cartridge validation.
  • Ensure the printer is connected to Wi-Fi and the signal is strong.
  • If possible, switch to a different network (like a mobile hotspot) temporarily.


3. Update Firmware

If the printer menu is accessible:

  • Go to Setup > Printer Maintenance > Update Printer.
  • Or use the HP Smart app on your PC/mobile to push the update.


4. Remove and Reinstall Cartridges

  • Open the cartridge access door.
  • Remove all cartridges and gently clean the contacts with a lint-free cloth.
  • Reinsert them firmly and close the door.


👉 HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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