My HP OfficeJet 8725 is giving a constant false document feeder jam error message

[SANDYKB1]

My OfficeJet Pro 8725 All-in-One printer is giving a constant "Document Feeder Jam" error message.  There is no document in the document feeder, I haven't used the document feeder.  This prevents me from using the input screen.  The printer works fine when printing from the computer.  I have tried turning the printer off and on, unplugging it for a period of time,  the message keeps coming back.  How can I get rid of the false error message?

[TEJ1602]

@SANDYKB1, Welcome to HP Support Community!

Let us try to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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