My HP OfficeJet Pro 8025 is giving me a message Printhead problem Event Code 62.80.15

[Marie750]

i go an error message saying printhead problem. error code 62.80.15.  How can I fix it?

[Max3Aj]

@Marie750, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry you're experiencing this issue with your printer. The error code 62.80.15 typically indicates a problem with the printhead. Here are some steps you can try to resolve it:

Reset the Printer:

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and reconnect it to the printer.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates on the HP website. 
   

You may refer to this document and try the suggested steps - HP Inkjet printers - Printhead errors | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support