My HP OfficeJet Pro 8035's display will not change. It's frozen on a message

[TerryTMC]

My HP OfficeJet Pro 8035's display will not change. It's frozen on a message that states "HP recommends you have a replacement available to install when print quality is no longer acceptable." I have unplugged it multiple times but nothing will change the display.

[Max3Aj · Accepted solution]

@TerryTMC, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP OfficeJet Pro 8035 All-in-One Printer is frozen on the message:

"HP recommends you have a replacement available to install when print quality is no longer acceptable."

and restarting/unplugging hasn't helped, please try the following steps to resolve the issue:

Perform a Power Reset

This helps clear temporary memory glitches.

• Turn off the printer using the Power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait 60 seconds.
• Plug the power cord directly into a wall outlet (avoid surge protectors).
• Turn the printer back on.

Check for Ink Cartridge Issues

Sometimes, a faulty or low ink cartridge can cause the display to freeze.

• Open the ink cartridge access door.
• Remove all cartridges and inspect them for damage or leaks.
• Reinstall the cartridges one by one, ensuring they click into place.
• Close the door and check if the display changes.

If you're using refilled or non-HP cartridges, try replacing them with genuine HP cartridges.

Fix HP Printer Ink Cartridge Errors | HP® Support

Update Printer Firmware

If the printer becomes responsive, check for firmware updates:

• Go to Official HP® Support
• Enter your printer model and download the latest firmware.
• Install it using HP Smart or HP Easy Start.

Update the firmware on an HP printer | HP® Support

 
>Virtual Assistant

If the display remains frozen after these steps, the printer may need service, in that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support