My HP OfficeJet Pro 8715 keeps repeating the last print job

[Larry129]

My HP OfficeJet Pro 8715 keeps repeating the last print job

[Larry129]

Re: My HP OfficeJet Pro 8715 keeps repeating the last print job

[zoey7886]

@Larry129, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet Pro 8715! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8715 keeps repeating the last print job, you can try the following troubleshooting steps:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute, then plug it back in and turn it on.

Cancel All Print Jobs:

• Access the printer queue from your computer.
• Select all pending print jobs and cancel them.

Update Printer Firmware:

• Go to the HP Software and Driver Downloads website.
• Search for your printer model and download the latest firmware updates.

Check Printer Settings:

• Ensure that the printer is not set to "Keep printed documents" in the printer properties.
• Sometimes, this setting can cause the printer to repeatedly print the same job.

Reset Printer Settings:

• From the home screen on the printer control panel, swipe down to open the Dashboard.
• Touch the Setup icon.
• Swipe up on the display, and then touch Printer Maintenance.
• Touch Restore, and then touch Restore Factory Defaults.
• Touch Continue on the confirmation message.
• Wait until factory defaults are restored and the printer restarts.

Clear Print Spooler:

• On your computer, search for "Services."
• Find "Print Spooler," right-click, and select "Restart."  

Hope this helps!

Take care, and have an amazing day!  

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Regards,