My HP OfficeJet Pro 9015

[MidlakesWelding]

My printer will not copy a document or print a file from my PC.   I get a message " An other job is in progress".   I cancelled all jobs, but it still won't print.

[Max3Aj]

@MidlakesWelding, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "Another job is in progress" error on your HP OfficeJet Pro 9015, even after canceling all print jobs, can often be resolved with a few troubleshooting steps. Here's what you can try:

Step-by-Step Fixes

Restart the Printer and PC

• Turn off your printer and unplug it from the power source.
• Restart your computer.
• Wait 60 seconds, then plug the printer back in and turn it on.

Clear the Print Queue Manually

• Press Windows + R, type services.msc, and press Enter.
• Scroll down and find Print Spooler.
• Right-click it and select Stop.
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
• Go back to the Services window, right-click Print Spooler, and select Start.

Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor.
• This tool can automatically detect and fix many common printing issues.

Update or Reinstall Printer Drivers

• Go to HP official support page.
• Download the latest drivers.
• Uninstall the current printer software from your PC, then reinstall using the new drivers.

Reset the Printer

• On the printer’s control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
• This will reset the printer settings but may help clear any stuck jobs.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support