My HP OfficeJet printer is making a single line over print on each page 2" from right edge of paper.

[Donald83]

Problem. My HP OfficeJet Printer 8020e is printing single line top to bottom on each copy sheet. Cleaned rollers with no change.

[Sneha_01]

HI @Donald83,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP OfficeJet 8020e printer is printing a single vertical line on each page, it could be due to several reasons, such as debris on the printhead, a dirty scanner glass, or an issue with the print cartridges. Here are some steps you can take to troubleshoot and resolve this issue:

Step 1: Clean the Printhead

Run the Printhead Cleaning Tool:

• On the printer’s control panel, navigate to the Setup menu.
• Select Printer Maintenance or Tools.
• Choose Clean Printhead and follow the on-screen instructions.

Manually Clean the Printhead:

• Turn off the printer and unplug it.
• Open the printer and remove the printhead.
• Use a lint-free cloth and distilled water to gently clean the nozzles.
• Allow the printhead to dry completely before reinserting it into the printer.

Step 2: Clean the Scanner Glass

Turn off the Printer:

• Turn off the printer and unplug it.

Clean the Scanner Glass:

• Open the scanner lid.
• Use a soft, lint-free cloth moistened with glass cleaner or distilled water to clean the scanner glass.
• Ensure there are no smudges, dust, or debris on the glass.

Clean the Document Feeder Glass (if applicable):

• If your printer has an automatic document feeder (ADF), clean the small strip of glass adjacent to the main scanner glass as well.

Step 3: Check and Clean the Print Cartridges

Remove and Inspect the Cartridges:

• Open the printer and remove the ink cartridges.
• Inspect the cartridges for any damage or debris.

Clean the Cartridge Contacts:

• Use a lint-free cloth and distilled water to gently clean the electrical contacts on the cartridges and the corresponding contacts inside the printer.

Reinstall the Cartridges:

• Reinstall the cartridges and ensure they are properly seated.

Step 4: Perform a Printer Reset

Turn off the Printer:

• Turn off the printer and unplug it from the power source.Wait for about 60 seconds.

Plug in and Turn on the Printer:

• Plug the printer back in and turn it on.

Step 5: Print a Test Page

1. Print a Test Page:
   • Print a test page to see if the issue is resolved.Go to Setup > Printer Maintenance or Tools > Print Quality Report.

Step 6: Update the Printer Firmware

1. Check for Firmware Updates:
   • Ensure that your printer firmware is up-to-date.Go to the HP Support website and download the latest firmware for your printer model.Follow the instructions to update the firmware.

Step 7: Align the Printhead

1. Run the Printhead Alignment Tool:
   • On the printer’s control panel, navigate to the Setup menu.Select Printer Maintenance or Tools.
   • Choose Align Printhead and follow the on-screen instructions.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support