My HP Officejet 5740 has a blue hone screen with B849AE4A. Does anyone know what that means?

[LAwoman1962]

It's just stuck on this screen

 I have unplugged, started and restarted and it will pull up the home screen, but then it goes back to this.

[Kuroi_Kenshi]

Hi @LAwoman1962,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Turn off the printer and disconnect the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds to reset the printer's electronics.
• Reconnect the power cord to the printer and a direct wall outlet (avoid power strips).
• Turn on the printer and see if the issue persists.

Update Printer Firmware:

• If the printer briefly shows the home screen, navigate to the Settings menu and attempt to update the firmware.
• Alternatively, download the latest firmware from the HP Support site using a computer and follow instructions for a USB firmware update.

Check for Software Conflicts:

• Make sure your printer is not interacting with incompatible printer software. Reinstall the printer software from the HP website to ensure you have the latest version.

Print Hardware Diagnostics:

• If possible, access any diagnostic tools available on the printer to check for internal hardware or software faults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,