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HP Recommended
Officejet pro 6960
Microsoft Windows 10 (64-bit)

My HP Officejet pro jams every time I try duplex printing. No clue how to fix.

1 REPLY 1
HP Recommended

@jmoney83, Welcome to the HP Support Community!

 

This printer supports 2-sided printing. What paper type and paper size are you using?

Are you able to print single-sided documents fine? If yes, this could be an issue with the duplexer in the printer.

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Also, perform the steps mentioned in this document - A 'Paper Jam' Error Displays

Clean the rollers as shown.

 

You may also refer to - How to Print on Both Sides of the Paper - How to Print on Both Sides of the Paper

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.