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My HP PRO 8610 printer with plenty of ink of all colors has stopped coping and printing in color.

HP Recommended
Officejet Pro 8610
macOS 10.13 High Sierra

My My HP OfficeJet Pro 8610 printer with plenty of ink of all colors has stopped coping and printing in color.

My email is [Private information removed] my phone is: [Private information removed]

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HP Recommended

@audiogeorge, Welcome to HP Support Community!

 

Print a Print Quality Diagnostic Page, and then evaluate the results.

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page

If the document has no colors, follow the steps from the document Color or Black Ink is Not Printing.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Recommended

Dear TEJ1602,

Those suggestions didn't work, so HP is sending a complete set of new ink because they think that the ink (instant ink) may have dried up, especially the yellow.

 

Best regards and stay well,

 

George S. Louis, Phone:  619-401-9876

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