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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mena_Bunny-5
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My HP Photo smart C309\-g print head will not align it has new HP print cartridges\. It will also no

HP Recommended
HP Photosmart Premium C309g
Microsoft Windows 10 (32-bit)

My HP Photo smart C309\-g print head will not align it has new HP print cartridges\. It will also not print in color\. Is there a connection\? How can I make it align\? I have done all the steps suggested by Solutions, several times, but no luck\.

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KrazyToad
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@Mena_Bunny-5

 

Welcome to HP Support Community

 

Please remove the cartridges and clean the electrical contacts with a Lint-Free cloth

 

Also ensure the Cartridges are well vented and seated

 

  1. Examine the vent area on each ink cartridge, above the HP logo on the top of the ink cartridge.

    Figure : Vent area on the top of the ink cartridge

    Image: Vent area on the top of the ink cartridge.
  2. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Figure : Orange pull tab

    Image: Orange pull tab.
  3. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    Image: Clean the clogged vent with a pin.

    1. Clogged vent

    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  4. With the nozzle and the contacts facing down, slide the ink cartridge into its slot. Press down on the cartridge until it snaps into place. Make sure the color icon on the ink cartridge label matches the color icon on the slot.

Then perform a printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

You can also follow the instructions in Step 5 in this Link: https://support.hp.com/in-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/do... to clean the Printhead

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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