My HP office jet pro 9010e keeps sending my print to fax recipient. How do I fix this?

[jenmoh]

My HP office jet pro 9010e keeps sending my print to fax recipient. How do I fix this?

[Jerry_57]

Hi @jenmoh 

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your printer is mistakenly sending print jobs to a fax recipient instead of printing. You need to check and modify some settings. Here are the steps you can follow to resolve this issue:

1. Check Default Printer Settings:
• Open the Control Panel on your computer and navigate to Devices and Printers.
• Locate your HP OfficeJet Pro 9010e printer. If it's labelled with "Fax," it may be set as the default device.
• Right-click on the printer that does not include "Fax" in the name and select Set as default printer. 
  
  
2. Remove Fax Option from Print Dialog:
• When you open a document and select Print, ensure that you select the correct printer (without the fax tag) from the drop-down list of available printers.
• Refrain from selecting the fax option unless you intend to send a fax.
  
  
3. Check Printer Properties:
• Again, in the Devices and Printers menu, right-click the non-fax version of your printer and select Printer properties.
• Check the configuration and ensure that the printer is not mistakenly set as a fax machine for default actions.
  
  
4. Printer Software/Driver Update:
• Ensure you have the latest driver and software updates for your HP printer.
• Visit https://support.hp.com/us-en  to download updates if required.

I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support