My HP printer 6958 has an error I do not know how to fix.

[MMan2]

I have an error on my printer HP6958 that I do not know how to fix. "There is a problem with the printer or print systems, Turn the printer off and then on".

I have done this and the error is still there

[zoey7886]

@MMan2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the Error Message on HP OfficeJet 6958 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error message "There is a problem with the printer or print systems. Turn the printer off and then on" typically indicates an internal issue within the printer that requires troubleshooting. Here are the steps you can try to resolve the issue:

Restart the Printer:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the back of the printer.
• Unplug the power cord from the power source.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the power source.
• Turn the printer back on.

Check for Paper Jams:

• Open the printer access door and remove any stuck paper or debris.
• Ensure there is no paper stuck in the input and output trays.

Check Ink Cartridges:

• Open the ink cartridge access door and ensure all cartridges are properly seated.
• Remove and reinsert the ink cartridges.

Update Firmware:

• Ensure that your printer's firmware is up to date. Go to HP Software and Driver Downloads to check for any available firmware updates for your device.

Reset the Printer:

• Sometimes a hard reset can clear any internal issues. To perform a hard reset:
  • With the printer turned on, disconnect the power cord from the back of the printer and the wall outlet.
  • Wait for at least 60 seconds.
  • Reconnect the power cord to the wall outlet and then to the printer.
  • Turn the printer back on.  

Hope this helps! 

Take care, and have an amazing day!  

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