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‎07-08-2021 12:11 PM

HP Recommended
Product: HP 4315v all-in-one officejet
Operating System: Microsoft Windows 10 (64-bit)

My HP printer failed to re-install correctly to my Windows 10. It stayed offline after rebooting. I have error file.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-08-2021 12:41 PM

HP Recommended

Hello, 

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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3 REPLIES 3

‎07-08-2021 12:41 PM

HP Recommended

Hello, 

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎07-08-2021 03:51 PM

HP Recommended

I'll try that guidance and let you know how it was, sir.

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‎07-08-2021 04:27 PM

HP Recommended

Thank you, Jazbi, for that easy "fixing agent" worked beautifully!  

Glenshaw1

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