My HP printer screen is locked up with a HP Instant Ink message. Pushing theOK button does nothing.

[JohnG497]

/this is the message locked onto my screen - "Your printer is now enrolled in HP Instant ink.  Your billing cycle will not start until you install your first HP instant ink cartridge into your printer."   Pushing/tapping the OK button at the bottom of the screen does nothing.  No functions are available to use manually.

[Kumar0307]

@JohnG497, Welcome to the HP Support Community! I’m here to help.

I understand the printer screen is stuck at this error. 

Reinsert the ink cartridges to check if that helps.

Check for other options available on the printer screen.

Restart the wireless router, the printer, and the PC

Go to the HP Smart app and click OK. Check if you are still able to print from the computer.

If the error persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!