My HP tank 51 series printer keeps giving me errors and then it says the printer is busy. I can only

[Skilled73]

my relatively new HP smart tank 5100 series. Printer only works about 25% of the time. it just says printer error, and then printer is busy. Do I need to return this? Anyone else having this issue? How do I fix it

[zoey7886]

@Skilled73, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP smart tank 5100 series! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Smart Tank 5100 series printer is giving errors and indicating that it is busy, there are several steps you can try to resolve the issue yourself before considering a return. Here are some common troubleshooting steps:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Paper Jams:

• Open the printer and check for any paper jams or debris inside the printer. Remove any found.

Update Printer Firmware:

• Make sure your printer firmware is up to date. You can check for updates using the HP Support Assistant or manually from the printer's control panel.

Printer Reset:

• Perform a 'factory reset' on your printer. Consult the printer’s manual for instructions on how to perform a reset.

Driver Update:

• Ensure your printer drivers are up to date. You can update the drivers via the HP website.

Network Issues:

• If your printer is connected over Wi-Fi, ensure the network connection is stable. Sometimes moving the printer closer to your router or restarting your router can help.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,