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Solved!

My OfficeJet 5255 is stuck on "use setup cartridges" and I don't have any. How do I bypass this?

HP Recommended
HP OfficeJet 5255
Microsoft Windows 10 (64-bit)

Bought a refurbished printer which shipped with new genuine HP ink cartridges, but they are not setup cartridges. Printer displays "use setup cartridges" and I can't clear that screen and continue setup. "Return to retailer" as suggested by HP Support isn't an option.

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HP Support Agent
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Hi @Heyw00d

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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I cannot do this. There are no “home” or “back” buttons visible, only the message about the setup cartridges. I am extremely frustrated. 

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HP Support Agent
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@Heyw00d

 

The icons are not illuminated but if you touch at the location of Home and Back, it will work. 

 

If it doesn't, I'd suggest you Contact HP in your region regarding this.

 

Thanks!

Asmita
I am an HP Employee

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