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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: My OfficeJet Pro 8020 will not go into sleep mode
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08-14-2020 12:33 PM
When I put my phone line the back for the fax the printer will no longer go into sleep mode. If I unhook the line then it will.
Solved! Go to Solution.
Accepted Solutions
08-17-2020 08:25 AM
@SunshineSkier, Welcome to the HP Support Community!
On the printer screen, go to Setup > Preferences > Sleep mode > Set it to after 15mins.
If the issue persists, this could be an issue with the phone line as this issue occurs only when the phone line is connected.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
08-17-2020 08:25 AM
@SunshineSkier, Welcome to the HP Support Community!
On the printer screen, go to Setup > Preferences > Sleep mode > Set it to after 15mins.
If the issue persists, this could be an issue with the phone line as this issue occurs only when the phone line is connected.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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