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‎09-01-2020 08:36 AM

HP Recommended
Product: OfficeJet 6962
Operating System: Microsoft Windows 10 (64-bit)

My Officejet 6962 does not print in color any longer.  it does not print color from the MAC, PC, or phone and it does not copy a color document.    it less than 2 years old.  I did  ALL the diagnostic steps from the HP website, and all the previous guidance on the help site. I also have installed  4 brand new ink cartridges.

2 REPLIES 2

‎09-03-2020 01:39 PM

HP Recommended

@TimothyUllman, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-03-2020 01:53 PM

HP Recommended

I ended up unplugging in frustration and leaving it like that for two days. When I plugged it back in the printer started working correctly. 

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