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04-01-2018 06:16 PM
I get no prompts, just blank pages when I try to print from Excel or Word. But can print normally from websites.
04-02-2018 01:59 PM
Welcome to HP Support Forums. 🙂
I came across your post and would like to assist.
I understand that you have an HP Officejet 4622 e-All-in-One Printer and it is unable to print from Microsoft Excel or Word. But the printer is able to print from websites.
I would like to know the following information to assist you better:
- Did any software changes or updates happen on the computer post which this issue may have started?
- Do you receive an error message when attempting to print from Excel or Word?
While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
Figure : Example of the Printers & Scanners window
Check if your printer name displays in the Printers list, and then do one of the following steps.
If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.
If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.
Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.
Figure : AirPrint displays in the Use menu
Once the above steps are completed, you may attempt to print a Word and Excel file.
If the issue persists only then you may reset the printing system in the Mac OS. However, this will remove all the printers that are installed in the Mac computer:
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list
• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.
• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.
I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know how it goes.
All the best! 🙂
04-02-2018 08:34 PM
Thanks for the reply! I did not have any recent software changes, and I did not receive any error messages when attempting to print from Word, Excel, or (discovered today) email attachments.
The printer also, in last couple months, needs to be turned off, then on again to print. I recently read that these printers have an average 4-year lifespan, so with these two issues I wonder if it has come to the end of its life expectancy. However, will try your other suggestions. I have reloaded the HP software, both from the origianl disc, and from HP online but neither made any difference. Used to be wireless, but recently had to use printer cable also.
04-02-2018 08:53 PM
Perhaps the menus are different for different printers as I was unable to find exactly the menu to which you referred. However, it has been set for wireless printing. Still no luck, so we have decided to junk it because we need a printer daily for business and will buy a replacement.
I concluded there was no connectivity issue because it will print from internet sites, and we had upgraded our Wifi modem a couple months ago before this latest printing issue arose.
Have concluded that electronics cannot last forever - I guess 4 years lifetime caught up with us.
thank you for your suggestions which I appreciate very much.
04-03-2018 02:12 PM
Thank you for your reply.
You have been fabulous to work with considering your superb technical skills and patience. Kudos to you for that.
I understand that you have decided to go for a new printer as the issue remains unresolved. Hope the new printer remains healthy for a long time and serves you well.
In case you have any question then feel free to keep me posted.
It is an honor to share this platform with you.
Take care! 🙂
04-03-2018 03:08 PM
I understand you can print from some applications but not Microsoft Office applications such as Word and Excel. If you are only having an issue printing from Microsoft Applications those applications most likely need to be updated. Run the Microsoft Updater until all updates have been installed. There may be several updates to install. You can click on Help at the top menu and then select Check for Updates.
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