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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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My Photosmart 7520 wont't pick up the paper and print. It says Print error. Load paper.

HP Recommended
Photosmart 7520

My Photosmart 7520 printer promts a printing error: "Please add paper" - yet there is paper in the tray. 

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Hi @lottedall,

 

I'd like to help!

 

Please follow the below suggestions:-

 

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

  1. Remove any paper from the paper tray.

  2. Remove any severely bent, wrinkled, or torn paper found in the stack.

  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

  4. Make sure the paper stack is even on all sides.

  5. Load the stack of paper into the paper tray.

    Examples of loading paper
  6. Close or push in the paper tray.

  7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

 

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

  • Clean the paper pick rollers (top paper tray)
  • Clean the paper pick rollers (under printer)

  • Clean the paper pick rollers (inside printer)

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

For instructions refer to -An 'Out of Paper' error displays, printer does not pick paper

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Thank you - It did not do the trick. The gray pick up rollers are running but the paper stay put. New paper right from the pack. 

Perhpas there is a broken mechanical piece somewhere? The warranty has expired so not sure where to go with this printer in Copenhagen. Any advice? Any service drop places?

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As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

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