My Printer seems to be stuck when I am trying to print pages

[GeorgeMagaji1]

[Hawks_Eye]

Hi @GeorgeMagaji1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP ENVY 5032 All-in-One Printer is stuck in printing mode and not proceeding with the print job, follow these steps to resolve the issue:

Step 1: Check Printer Connection

1. Ensure the printer is properly connected to your network or directly to your computer:
   • Wireless Connection: Make sure the printer is connected to the Wi-Fi network.
   • USB Connection: Confirm the USB cable is securely connected to both the printer and the computer.

Step 2: Clear Print Queue

1. Cancel any pending print jobs:
   • In Windows, search for and open Control Panel.
   • Go to Devices and Printers.
   • Locate your HP ENVY 5032 printer, right-click on it, and select See what's printing.
   • Cancel any print jobs by right-clicking on them and selecting Cancel.

Step 3: Restart Devices

1. Restart both your printer and computer:
   • Turn off the printer and computer.
   • Wait for a few moments and then turn them back on.

Step 4: Update Printer Drivers

1. Update the printer drivers:
   • Go to the HP Customer Support page and download the latest driver software for your HP ENVY 5032 printer.
   • Install the driver following the on-screen instructions.

Step 5: Hard Reset the Printer

1. Perform a hard reset of the printer:
   • Turn off the printer.
   • Disconnect the power cord from the printer and the wall outlet.
   • Wait for 60 seconds.
   • Reconnect the power cord to the printer and wall outlet.
   • Turn on the printer.

Step 6: Check for Firmware Updates

1. Update printer firmware:
   • Go to the HP Support page and search for firmware updates for your HP ENVY 5032 printer.
   • Download and install any available firmware updates.

Step 7: Use HP Smart App for Printing

1. Use the HP Smart app to manage and troubleshoot your printer:
   • Download the HP Smart app from the Microsoft Store and install it on your Windows 11 computer.
   • Open the app and follow the on-screen instructions to set up your printer.
   • Use the app to manage print jobs and check printer status.

Step 8: Use HP’s Diagnose & Fix Tool

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye