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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SusieM020
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My almost brand new HP OfficeJet Pro 8028 just conked and gave the error "event code" 62.80.15.

HP Recommended
HP Office Jet Pro 8028
macOS 10.12 Sierra

My almost brand new HP OfficeJet Pro 8028 just conked and gave the error "event code" 62.80.15.  What do I do now?  This happened on the HP printer I just chucked in the garbage, and now this new one has already given me this printer head message after only using it for the last couple months...haven't even worn out the first round of printer cartridges! 

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sandytechy20
HP Support Agent
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@SusieM020

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

You can refer to this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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