My hp envy 6425 not printing it says EXPIRED. how do i get it printing again.

[Melbuch76]

My hp envy ro 6425 not printing.  It says EXPIRED.  How do i get it printing again. [Personal Information Removed]

[Raj_05]

Hi @Melbuch76,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 6425 is indicating that the ink cartridges or your HP Instant Ink subscription has expired. Here's what you can do to resolve the issue.

Check the Ink Cartridges:

• If you're using HP Instant Ink, ensure that your subscription is active. You can check the status of your Instant Ink subscription by logging into your HP Instant Ink account.
• If you're not on Instant Ink, check the expiration date on your ink cartridges. Sometimes, the cartridges may have a shelf life or expiration date that is triggering the warning. Replacing the cartridges with new ones might solve the issue.

If on HP Instant Ink Subscription:

• If your subscription has expired, you will either need to renew it or switch to using regular cartridges. If you want to continue with HP Instant Ink, log in to your account and update your payment information or subscription plan.

Reset the Printer:

• Try resetting the printer to clear any temporary errors:
  1. Turn off the printer.
  2. Unplug it from the power outlet for about 60 seconds.
  3. Plug it back in and turn it on.
• This can sometimes resolve issues caused by system glitches.

Manual Cartridge Reset (if applicable):

• If your printer is using Instant Ink cartridges, and you need to reset the cartridge for it to recognize as valid again, you can try removing the cartridges, wait for 30 seconds, and then reinsert them.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support