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‎09-19-2020 07:27 PM

HP Recommended
Product: Officejet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

My officejet pro8715 stopped printing. It was showing initializing for a while on the HP Smart app, but now it shows it is ready, but I can't seem to print it. I followed the direction to remove power, wait 3 minutes to power it back. I also tried to remove catridges, remove power and plug both back again, but no luck! I also tried factory defaults and still not working. I think there are some confidential reset procedures and I hope to get them to see it that works. It's connecting to WiFi and making sounds that it's operational, but not printing. I appreciate any help you may provide quickly. Thank you. 

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1 person had the same question
1 REPLY 1

‎09-19-2020 07:51 PM

HP Recommended

Hello, 

 

Try making a Copy ( https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...  )

 

Let us know if COPY works or if there are any messages displayed on the printer front panel.

If COPY Works fine, then i'd suggest you to FORGET the printer from HP SMART APP and then try Adding a New printer.

 

Regards,
Jabzi

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