My officejet pro8715 stopped printing. It was showing initializing for a while on the HP Smart app, but now it shows it is ready, but I can't seem to print it. I followed the direction to remove power, wait 3 minutes to power it back. I also tried to remove catridges, remove power and plug both back again, but no luck! I also tried factory defaults and still not working. I think there are some confidential reset procedures and I hope to get them to see it that works. It's connecting to WiFi and making sounds that it's operational, but not printing. I appreciate any help you may provide quickly. Thank you.
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