My printer HP Office Jet Pro 6978 is not responding to request to print email attachment

[Anne-Janak]

No response to print email accessory

[Dragon-Fur]

@Anne-Janak 

Welcome to the HP English Community --

There are a couple of more common places where printing email attachments might fail -

If not done, Check / Consider...

• Using Outlook - It should not be possible to still be using the old Windows Mail, but do make sure your Outlook app has been migrated to "new Outlook" and is not throwing an "account error".

• Browser printing -- This might happen if the browser Print Settings are either not set up completely or might not be compatible with whatever email attachment you are trying to print.

1)  Check the Print Settings, beginning with your selected printer

2)  Download the attachment and Save the file to your computer > Open the content using the appropriate app for document, PDF, or Photo / Image > Print using that application.

General Example - Firefox - Print from Browser

Firefox_Print_Web_Page_7

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

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 HP OfficeJet Pro 6978 All-in-One Printer  

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