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VChanel
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Message 1 of 2
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My printer. Model E709a ink cartilage wont move at all.

HP Recommended
HP Officejet 6500

Hello. I turned on my printer, I have even reset it. I've tried everything. I cleared all the paper. And I turn it on, and it says there's still paper jammed, and the ink cartridge won't move at all to the center  it stays right. If I try to help it manually it wont budge. I've tried everything in the support links on here, but nothing works. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@VChanel

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/..., I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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