My printer can't print and tells me the carriage is jammed. I have looked for obstructions,

[kitehillkate]

carriage jam message  I have looked for obstructions, turned off, unplugged 

, started over but nothing removes the carriage jam message

[Sneha_01 · Accepted solution]

Hi @kitehillkate,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is displaying a "carriage jam" message despite there being no visible obstructions, here are some steps you can try to resolve the issue:

1. Turn Off and Unplug the Printer

• Turn off the printer and unplug it from the wall. Wait for about a minute before plugging it back in and turning it on. This can sometimes reset error messages.

2. Check for Jammed Paper

• Inspect the entire paper path again, including the input tray, output tray, and any rear access panels. Make sure there are no tiny pieces of paper stuck anywhere.

3. Manually Move the Carriage

• With the printer turned off, gently try to move the print carriage back and forth. It should move freely. If it’s stuck, there may be a hidden obstruction.

4. Inspect the Carriage Path

• Check for any objects or debris in the carriage path that might not be immediately visible. Sometimes, small items can block the path.

5. Clean the Carriage and Rollers

• Dust or debris might be causing the issue:
  • Carefully clean the carriage and the area where it moves, as well as the rollers that feed paper through the printer.

6. Check the Ink Cartridges

• Make sure the ink cartridges are properly seated in their slots. Remove and reinsert them to ensure a good connection.

7. Reset the Printer

• Some printers have a factory reset option. Check the manual for instructions on how to perform a reset if the problem persists.

8. Update Printer Drivers

• Ensure your printer drivers are up to date. Check the HP support website for the latest drivers for your model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support