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‎08-16-2020 11:10 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

My printer does absolutely nothing. The state that it is in now cannot be changed. That is: Power light is on. Pushing it does nothing. "Home" light is dimly lit. Nothing else works. Removing power by unplugging it, wait 30 seconds and re-plug it in does nothing. It comes right back to the same state with the power light lit and Home dimly lit.

1 REPLY 1

‎08-19-2020 01:09 PM

HP Recommended

@don920, Welcome to HP Support Community!

 

If you have already performed the steps from the document Printer Does Not Turn On and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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