I have had this printer maybe around 2016 and then my husband had a severe stroke. As his caretaker I put this printer away and never used it. My son helped me set it up for internet and my smartphone and it worked a couple of times. Then it said paper jam which there are no paper jams and improper shutdown. I have tried restarting and shutting it down not knowing it it was ever improperly shut down. I am very frustrated with it so how can I get it working
If you have already performed the steps from the document A 'Paper Jam' Error Displaysand the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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