My printer i stating that I have a paper jam but I have done all of the troubleshooting its not foun

[Crystal133]

I am trying to print and it is stating that I have a paper jam. I have done all of the troubleshooting tips and also restarted my printer and it is still not working

[Nal_NR]

Hi @Crystal133,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the paper jam error.

Turning the printer off and then on partially resets the printer. Follow these steps to restart the printer, and then print a test page.

Step 1: Turn the printer off and then on again

• Follow these steps to turn off the printer, and then turn it on again.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.
• Step 2: Print a Supplies Status report
• Print a Supplies Status report to make sure that the hardware functions correctly.
• Make sure that there is unused, plain white letter or A4 paper in the input tray.
• On the printer control panel, touch the Supplies icon ().
• Touch Report. A Supplies Status report prints.

Figure : Example of a Supplies Status report

Click here for the remaining steps. 

Try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.