My printer is blinking with the error button

[Bec_04-]

Error is blinking orange light and says printer won’t print until fixed. I’ve turned it off but not sure what to do next.

[Sneha_01]

Hi @Bec_04-,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your printer displays an orange blinking light and reports an error that prevents printing, it generally indicates a hardware or configuration issue that needs to be addressed. Here’s a step-by-step guide to help you troubleshoot and resolve this problem:

1. Check for Common Issues

Check for Paper Jams:

• Open the printer’s access doors and remove any jammed paper. Look inside the printer for any obstructions and clear them.

Check Ink or Toner Cartridges:

• Ensure that the ink or toner cartridges are properly installed and have sufficient ink or toner.
• Remove and reinsert the cartridges to ensure they are seated correctly.

Check for Error Messages:

• Refer to the printer’s display or control panel for any specific error messages or codes. This information can often direct you to the problem.

2. Power Cycle the Printer

Turn Off the Printer:

• Press the power button to turn off the printer.

Unplug the Printer:

• Disconnect the printer from the power source by unplugging it from the electrical outlet.

Wait:

• Wait for about 60 seconds to allow any residual power to dissipate.

Plug It Back In:

• Reconnect the printer to the power source and turn it back on.

3. Perform Printer Maintenance

Clean the Printhead:

• If your printer has a printhead cleaning option, run the cleaning cycle. This can usually be found in the printer’s maintenance settings on the control panel or in the printer software.

Check for Firmware Updates:

• Visit the printer manufacturer’s website to check for any available firmware updates and install them if necessary.

4. Reset Printer Settings

1. Factory Reset:
   • If the problem persists, you might need to perform a factory reset. Refer to your printer’s manual for instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support