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‎11-21-2020 06:31 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M180nw
Operating System: Microsoft Windows 10 (32-bit)

My printer since  Friday has  given a  supply problem message on the lcd  screen. I've tried to get downgrade firm but  to no avail . Nothing has worked. I have third party cartridges inserted in my printer. I need help. i 've restarted , resetted , and tried to even find some firmware. 

Category:
2 people had the same question
3 REPLIES 3

‎11-21-2020 09:38 PM

HP Recommended

Hello @Christina521 

 

Did you also see an Error 79 on your printer along with Supply Error ? 

If Yes, then try the below steps...

 

Disconnect the printer from the NETWORK

      If on wired network : Unplug the  Ethernet cable from back of the printer.

     If on wireless network : Power of the Wireless router. Turn off the printer.

Wait for 30 seconds. Turn on the printer. 

If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎11-21-2020 10:45 PM

HP Recommended

No it said supply problem.

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‎11-22-2020 06:25 AM

HP Recommended

Hello @Christina521 

 

Please check your INBOX. 

Let me know if the steps worked for you.

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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