My printer is not printing color nor black and is spilling ink in the inside

[perla08]

The ink cartridges are full they have ink. The problem is that when I want to print something nothing comes out on the page. I decided to take out the cartridges to inspect them and i noticed that there is ink at the bottom of the printer. I asked the virtual agent but nothing could be done. 

[sandytechy20]

@perla08

Welcome to the HP support community.

I understand that your printer is printing blank pages, I am glad to assist you.

Did you check the ink levels?

If the ink levels are good, follow these steps:-

Check for ink smears on the back of printouts

1. Press the Power button to turn on the printer, if it is not already on.

2. Load paper into the input tray.

3. Press and hold the Power button , press the Cancel button () three times, press the Start Copy Color button () eight times, and then release the Power button.

   The printer feeds one page slowly. The printer might make some noise for approximately one minute.

4. Wait until the page is out of the printer before you remove it.

5. Examine the test page.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button  to turn on the printer, if it is not already on.

3. Open the ink cartridge access door.

4. Wait until the printer is idle and silent before you continue.

5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

6. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

7. Hold the ink cartridge by its sides.

   

8. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

9. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

10. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

12. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it snaps into place.

    

13. Repeat these steps to clean around the nozzles on the other ink cartridge.

14. Close the ink cartridge access door.

15. Reconnect the power cord to the rear of the printer.

16. Press the Power button to turn on the printer, if it does not turn on automatically.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.