My printer is not working marks an error

[Eadh]

My printer has been marking an error.. bought new  cartridges and nothing . Does not detect them..

[zoey7886]

@Eadh, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer marking an error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer doesn’t recognize new cartridges. Let’s try a few basic troubleshooting steps to resolve this issue:

1. Check Cartridge Compatibility – Ensure that the cartridges are the correct model for your HP printer and that they are genuine HP cartridges.
2. Reinstall the Cartridges – Remove the cartridges and gently clean the electrical contacts with a lint-free cloth. Reinsert them firmly into their respective slots.
3. Restart Your Printer – Power off the printer, unplug it for about 60 seconds, then plug it back in and turn it on.
4. Update Printer Firmware – Make sure your printer has the latest firmware installed. You can check for updates via the HP Smart app or the HP website.
5. Run the Printer Troubleshooter – On Windows 11, go to Settings > System > Troubleshoot > Other troubleshooters, then run the "Printer" troubleshooter.
6. Reset the Printer – If the issue persists, try resetting your printer to factory settings.

If the problem continues, could you share more details?

• What is your HP printer model?
• Are you seeing any specific error messages?
• Are the cartridges HP originals or refilled/remanufactured?

Looking forward to your response!  

Take care, and have an amazing day!  

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Regards,