My printer is only printing color on the test page or printing blank pages.

[Bethany86]

My printer is printing blank pages, or the test page only includes faint colors. The ink is full, and app is reading everything is fine. Has anyone else had this issue? 

[A_Gayathri]

Hi @Bethany86,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 6458e All-in-One Printer might be dealing with a few common issues. Here are some steps you can try to resolve the problem:
 

Check Printhead Nozzles:

• Perform a printhead cleaning through the HP Smart app or your printer’s control panel. This can help clear any clogged nozzles.

Check for Ink Cartridge Issues:

• Ensure the ink cartridges are properly installed and securely seated. Sometimes, even if the ink levels are fine, improperly installed cartridges can cause issues.
• Remove the cartridges and gently clean the copper contacts with a lint-free cloth.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer’s firmware is up to date. You can usually find firmware updates through the HP Smart app or the HP website.

Run Printer Diagnostics:

• Use the built-in diagnostic tools in the HP Smart app to check for any specific issues.

Perform a Hard Reset:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on. This can sometimes resolve temporary issues.

Check Print Settings:

• Make sure the print settings are set to print in color. Sometimes, if the settings are incorrect, the printer might print blank pages or only partial content.

Inspect the Printhead:

• If the printhead is removable, gently clean it with a lint-free cloth and distilled water. Allow it to dry completely before reinstalling it.

Test Different Paper Types:

• Sometimes, the type of paper can affect print quality. Try printing on a different type of paper to see if the issue persists.

Refer to this document: HP ENVY 6458e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.