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‎03-19-2021 11:56 AM

HP Recommended
Product: HP Officejet Pro 8615 e-All-in-One Printer

My printer which is the “HP Officejet Pro 8615 e-All-in-One Printer” model; it will not print anything else other than a blank sheet of paper. We have bought new ink cartridges and replaced the old ones so I don’t think the problem is with that. Some information to provide more detail would be that we haven’t used the printer in over 2 years, maybe a little more. Also, whenever I try to click the “align printer head” option it would say unsuccessful every time. I also tried clicking “clean printer head” multiple times but it didn’t change anything. The last piece of information; I did try to print some photos and printer reports and somehow it wasted the yellow/pink/blue ink cartridges but not the black. Why is that?  

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1 person had the same question
1 REPLY 1

‎03-22-2021 10:24 AM

HP Recommended

@CokaMeuse

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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