Product: HP Officejet Pro 8615 e-All-in-One Printer
My printer which is the “HP Officejet Pro 8615 e-All-in-One Printer” model; it will not print anything else other than a blank sheet of paper. We have bought new ink cartridges and replaced the old ones so I don’t think the problem is with that. Some information to provide more detail would be that we haven’t used the printer in over 2 years, maybe a little more. Also, whenever I try to click the “align printer head” option it would say unsuccessful every time. I also tried clicking “clean printer head” multiple times but it didn’t change anything. The last piece of information; I did try to print some photos and printer reports and somehow it wasted the yellow/pink/blue ink cartridges but not the black. Why is that?
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