cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
amenton
New member
2 1 0 0
Message 1 of 4
118
Flag Post

My printer is printing double - like a shadow.

HP Recommended

It only happens on the firs page that I print after not printing for a few days.  The first page I print comes out double printed; after that all the pages print fine.

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
26,043 25,921 1,431 1,498
Message 2 of 4
Flag Post
HP Recommended

@amenton

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

Refer this link to find the product number:- Click here

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

0 Kudos
amenton
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello - the printer model is HP OfficeJet Pro 8720; using macOS Big Sur 11.2.2

0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
26,043 25,921 1,431 1,498
Message 4 of 4
Flag Post
HP Recommended

@amenton

 

Remove and add the printer use Airprint

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation