My printer is saying error message 62.80.15, problem with printhead

[mpitylak]

My printer is saying error message 62.80.15, problem with printhead

[Hawks_Eye]

Hi @mpitylak 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That error message 62.80.15 indicates a printhead issue, which can be caused by improper installation, clogged nozzles, or a faulty connection. No worries—I’ll guide you through the steps to fix it.

Step-by-Step Troubleshooting for Printhead Error 62.80.15

Check Printhead Installation

• Open the printer’s ink cartridge access door.
• Ensure the printhead is properly seated—if it looks out of place, gently remove and reinstall it.
• Make sure the ink cartridges are fully clicked into place.
• Close the access door and check if the error clears.

Clean the Printhead Contacts

• Remove the printhead and use a lint-free cloth to gently wipe the gold contacts.
• Avoid using liquids—just a dry cloth or alcohol-based cleaner if necessary.
• Reinstall the printhead and restart the printer.

Run a Printhead Cleaning Cycle

• On the printer’s control panel, navigate to Settings > Maintenance > Clean Printhead.
• Run the cleaning cycle and try printing again.

Update Printer Firmware

• Visit HP’s firmware update page and install the latest updates for your printer.
• Restart the printer after updating.

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Regards, 

Hawks_Eye