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Solved!

My printer is saying the cartridge cannot be used until printer is enrolled with 'instant Ink'

HP Recommended
HP Officejet 8014
Microsoft Windows 10 (32-bit)

My printer keeps giving the error message that the cartidges cannot be used until the printer is enrolled with HP Instant Ink. I did everything the virtual assistant guided me through and the problem still persists. I turned off my printer, removed cartridges and put them back, I checked that the serial number matches my account. On my account the printer appears online with a green tick so not sure why it keeps saying that. I even removed and reinstalled web services on the printer. Ive used hp scan and print doctor. 

 

Please dont suggest anything I have already used before. It didnt work on several attempts

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HP Support Agent
HP Support Agent
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@HDDBWB, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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This has been resolved. Anyone experiencing this just call HP. I called them and it was fixed in seconds 

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