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‎10-07-2025 07:54 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

My printer is stuck in boot mode, ive tried power cycling but it didnt fix the issue

Reply
1 REPLY 1

‎10-09-2025 09:36 AM

HP Recommended

Hi @dominickdee 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If your HP ENVY Photo 7155 is stuck in boot mode and power cycling hasn’t helped, you can try a hard reset and USB-based recovery workaround to restore functionality without replacing the printer.

 

Step-by-Step Fix for HP ENVY Photo 7155 Stuck in Boot Mode

 

1. Perform a Hard Reset

This clears residual power and resets internal components.

  • While the printer is powered on, unplug the power cord from the back
  • Unplug the cord from the wall outlet
  • Wait 60 seconds
  • Reconnect the power cord to the wall and printer
  • Power on the printer

If the printer still freezes on the loading screen, continue to the next step.

 

2. Use a USB Connection to Trigger Recovery

Some users have successfully bypassed the boot freeze by connecting the printer to a PC via USB.

  • Connect the printer to your computer using a USB 2.0 A/B cable
  • Launch the HP Smart app on your PC
  • Wait for the app to detect the printer
  • If nothing happens, unplug the USB cable from the PC and plug it back in

This reinitializes the printer’s software and may allow it to finish booting. Once it loads, add the printer to HP Smart and check for firmware updates.

 

3. Check for Firmware Updates

If the printer boots successfully:

This helps prevent future boot issues caused by software corruption.

 

4. Inspect for Hardware Faults

If the printer remains stuck:

  • Open all access doors and check for paper jams or obstructions
  • Remove and reseat the ink cartridges
  • Ensure the scanner lid and output tray are fully closed

Hardware misalignment can block the boot sequence.

 

Let me know what happens after trying the USB recovery method—I’ll guide you further if needed. 

 

You're doing everything right by staying proactive and documenting the issue clearly.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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