My printer is stuck on firmware updates choose Auto

[djmoorejr]

I can't save firmware 

[djmoorejr]

Printer screen is stuck

[Max3Aj]

Hi @djmoorejr, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It looks like your printer is stuck on the firmware update screen. Try these troubleshooting steps:

1. Power Cycle the Printer

1. Unplug the power cable from the printer while it's on.
2. Wait 60 seconds.
3. Plug the power cable back in and turn the printer on.

2. Restart the Update

If the printer reboots but still asks for firmware, try updating again:

• Use HP Smart to check for available updates.
• If using a USB connection, ensure it's plugged directly into your computer (not through a hub).

3. Perform a Hard Reset

1. Turn off the printer.
2. Press and hold the Wi-Fi + Cancel buttons (or Power + Cancel, depending on the model).
3. While holding the buttons, turn on the printer.
4. Release the buttons when the screen turns on.

4. Reattempt the Firmware Update:

• Via USB: Download the latest firmware from the printer manufacturer's website, save it to a USB drive, and follow the instructions to update the firmware using the USB drive. 
• Via Software: Use the printer's software utility on your computer to reattempt the firmware update

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support