My printer keeps printing rectangles

[Cal57]

I have a HP printer. When I load paper, it keeps printing rectangles. Everytime I cancel a print, it will start printing rectangles again. I did turn off the wireless on my printer and it stopped. I would like to know if it has something to do with my internet or my printer.

[Sneha_01 · Accepted solution]

HI @Cal57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer keeps printing rectangles, and the issue stops when you turn off the wireless, it's likely related to a problem with how the printer is receiving print jobs. Here are some potential causes and solutions for this issue:

1. Check for Pending Print Jobs

• Clear Print Queue: Sometimes, a stuck print job can cause unexpected printing issues. Go to Settings > Devices > Printers & Scanners on your computer, select your HP printer, and click Open Queue. Cancel any pending print jobs.
• Power Cycle the Printer: Turn off the printer, wait a minute, and then turn it back on. This can clear any residual print jobs stuck in the printer's memory.

2. Update Printer Drivers

• Check for Updates: Visit the HP Support website and download the latest drivers for your printer model. Install them to ensure compatibility and resolve any potential driver-related issues.

3. Reset Printer to Factory Settings

• Factory Reset: Sometimes a factory reset can resolve odd printing issues. Refer to your printer's manual or HP's support site for instructions on how to perform a factory reset.

4. Check Printer Settings

• Print Settings: Verify that the printer settings are correct. Incorrect settings might cause the printer to misinterpret data and print unintended patterns. Check the paper size, type, and quality settings.

5. Review Wireless and Network Settings

• Network Issues: Since the issue stops when the wireless is turned off, it might be related to a network issue or interference.
  • Check for Network Conflicts: Ensure that your printer’s network settings are configured correctly. If multiple devices are sending print jobs or if there’s a conflict on the network, it might cause problems.
  • Router Issues: Restart your router to rule out any network-related issues.

6. Check for Firmware Updates

• Firmware Update: Visit the HP Support website or use the HP Smart app to check if there are any firmware updates available for your printer. Updating the firmware can sometimes fix bugs and improve performance.

7. Inspect the Printer’s Hardware

• Printhead and Cartridges: Check if the printhead and cartridges are properly installed and functioning. Sometimes, issues with these components can lead to unexpected print results.
• Paper Path: Ensure there is no debris or obstruction in the paper path that could be causing issues.

8. Test with Another Device

• Different Computer or Device: Try printing from another device to determine if the problem is specific to the computer or device you're using.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support