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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Twins02
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My printer keeps saying paper jam but there is no paper jam and i can not clear the screen.

HP Recommended
Lenovo Flex 5
Microsoft Windows 10 (64-bit)

My printer keeps saying paper jam but there is no paper jam and i can not clear the screen.

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A4Apollo
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Hey there! @Twins02

 

Have you tried checking with a different brand paper?

 

Please share the complete printer model name to assist you better.

 

Update the printer firmware and check if it helps.

 

Refer this article to know more information about updating the printer firmware. Click Here

 

Try the steps recommended below.

 

Clean the paper rollers behind the ink cartridge access area

 

Make sure the carriage can move freely

 

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

 

Please make sure that the printer is connected directly to the wall outlet and not the surge protector.

Remove all the ink cartridges and then perform a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

If the issue still persists after trying out the steps it is a hardware issue with the printer.

 

Please contact HP support for service options. Click Here

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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